I am a detail-oriented healthcare and customer support professional with over 2 years of experience in patient data analysis, insurance claims processing, and customer communication. Currently, I work at Accenture as an Inbound Sales Representative, where I assist customers by understanding their needs, providing accurate information, and ensuring a seamless service experience. Prior to this, I worked as a US Healthcare Professional at Cognizant, where I reviewed patient records to verify treatments, insurance eligibility, pre-authorizations, and appeals, collaborating with teams to enhance operational efficiency. My expertise includes CPT and diagnosis codes, revenue cycle management, and analytical problem-solving. Passionate about using data and communication to improve customer satisfaction and healthcare outcomes, I am actively upskilling in business analysis to align data-driven insights with strategic decision-making. I’m always open to connecting with professionals who share a passion for service excellence, process improvement, and solving complex challenges.

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